Shipping Policy

1. Shipping Areas & Carriers

Shipping Areas: Our global shipping network is continually expanding. We are committed to reaching more customers and improving delivery options to better serve you.

Carriers: To optimize logistics, we currently use FedEx as our core carrier. Please note that FedEx may have restrictions in certain remote or special locations, which could result in unavailable delivery or additional charges.

 

2. Order Processing & Shipping Times

Order Processing:

  • Order Cut-off Time: Orders placed before 5:00 PM (GMT+8), Monday through Friday, will begin processing the same day. Orders placed after this time, or on weekends and holidays, will be processed on the following business day.

  • In-Stock Items: All orders are typically processed within 1–2 business days, which includes payment verification, order preparation, and packaging.

  • Out-of-Stock Items: If a product is temporarily out of stock, we will notify you via email with an updated estimated shipping date and available options.

Shipping Time:

  • Delivery Estimate: Once your package is dispatched from our warehouse, the estimated delivery time is generally 5–10 business days, depending on your location.

  • External Factors: Please note that delivery dates are estimates only. Actual delivery may be subject to delays beyond our control, such as customs clearance procedures, extreme weather, or peak seasonal shipping periods.

3. Shipping Costs & Taxes

Shipping fees are automatically calculated based on the product size, weight, and shipping address, and the final shipping cost will be displayed at checkout.
International taxes will also be displayed at checkout and are the responsibility of the customer.

 

4. Shipping Delays & Issue Resolution

While we strive to meet estimated delivery times, occasional delays may occur due to customs, weather, or carrier issues.

If your order experiences significant delays or issues during transit, please contact our support team at shop@hongdian.com for assistance.

We will help track your order and coordinate with the logistics provider, but we cannot guarantee liability for any delays.